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How to get support

Zas gives support by email only. Write to support@zas.red. This applies to every plan: anonymous sessions, free accounts and Zas for Enterprise. Zas has no phone line, no chat and no support portal. Put these in your email so the answer comes faster:
  • the device and browser or app version;
  • what you did, what you expected, and what happened;
  • for an organization, the organization name.
Never send a secret share link, a password or the content of an item. Zas never asks for them.

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Premium support

Premium support comes only from Zas partners. It can include phone support, guaranteed response times and a dedicated contact. The partner sets the terms and the price of premium support. Zas does not sell it directly. If your organization bought Zas through a partner, contact that partner first. The partner escalates to Zas by email when necessary.

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What support cannot do

  • Restore an item that expired or was deleted. See the FAQ.
  • Read your items. They are encrypted before they leave your device. See Encryption.